1. What certifications do your bikes have?
Our bikes meet the following certifications:

• UL (Underwriters Laboratories) for safety.
• CE (Conformité Européenne) indicating they meet European safety and environmental requirements.
• ROHS (Restriction of Hazardous Substances) compliance.
• GCC (Gulf Cooperation Council) certification for products sold in the Gulf region.

2. Where do you ship from?
We ship from four warehouse locations:

• US Warehouse: 4250 Shirley Ave, El Monte, CA 91731
• UK Warehouse: 13 Market Place, Stoke-on-Trent, ST6 3AA
• EU Warehouse: Masztowa 65, Antoninów, Polska Warszawa
• Canada Warehouse: 180 rue Joly, St-Eustache, Quebec, J7P 1X3

3. What is your warranty policy?
All HWWH products come with a 1-year warranty covering defects in materials and workmanship.

4. What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, and return shipping costs are the customer’s responsibility unless the item is defective.

5. How long does shipping take?

• US: 5-7 business days
• UK & EU: 5-10 business days
• Canada: 5-10 business days
  Shipping times may vary due to customs or external conditions.

6. Is this electric scooter legal in my country?

Our electric scooters are high-performance models and may exceed legal speed limits in some European countries or regions.

Please check your local laws and regulations regarding electric scooter usage before riding.

7. Can I ride this scooter on public roads?

In some regions, high-speed electric scooters are not allowed on public roads.

We recommend using the scooter on private property, designated areas, or where local regulations permit.

8. What is the maximum speed of the scooter?

The maximum speed depends on the model. Some models are designed for high performance and may exceed standard legal limits in certain regions.

9. Do I need to wear protective gear?

Yes, we strongly recommend wearing a helmet and other protective gear such as knee and elbow pads to ensure your safety while riding.

10. Does the scooter comply with EU regulations?

Regulations vary by country in Europe. While our scooters are built with high-quality standards, it is the user’s responsibility to ensure compliance with local laws and usage requirements.